Annual Contact Volume
795,856
total inbound contacts
Total Hires Needed
13
new FTE to recruit
Peak Headcount
63
max FTE required
✓ On Target
Avg Service Level
100.0%
Target: 80%
✓ On Target
Avg ASA
0s
Target: 30s
Monthly Service Level Performance
May '26
100.0%
Jun '26
100.0%
Jul '26
100.0%
Aug '26
100.0%
Sep '26
100.0%
Oct '26
100.0%
Nov '26
100.0%
Dec '26
100.0%
Jan '27
100.0%
Feb '27
100.0%
Mar '27
100.0%
Apr '27
100.0%
12-Month Staffing Summary
| Month | Volume | Total HC | Hires | SL % | ASA | Util % |
|---|---|---|---|---|---|---|
| May '26 | 50,000 | 50 | — | 100.0% | 0s | 44.2% |
| Jun '26 | 52,500 | 50 | — | 100.0% | 0s | 46.4% |
| Jul '26 | 55,125 | 50 | — | 100.0% | 0s | 48.8% |
| Aug '26 | 57,881 | 50 | — | 100.0% | 0s | 51.2% |
| Sep '26 | 60,775 | 50 | — | 100.0% | 0s | 53.8% |
| Oct '26 | 63,814 | 50 | — | 100.0% | 0s | 56.5% |
| Nov '26 | 67,005 | 50 | — | 100.0% | 0s | 59.3% |
| Dec '26 | 70,355 | 53 | +3 | 100.0% | 0s | 58.7% |
| Jan '27 | 73,873 | 55 | +2 | 100.0% | 0s | 59.4% |
| Feb '27 | 77,566 | 58 | +3 | 100.0% | 0s | 59.2% |
| Mar '27 | 81,445 | 61 | +3 | 100.0% | 0s | 59.1% |
| Apr '27 | 85,517 | 63 | +2 | 100.0% | 0s | 60.0% |